Help
Welcome to Cardstens.
Below you’ll find everything you need to know about ordering, shipping, returns, and support. If you still need help, feel free to contact us.
📦 Shipping Policy
Order Processing
Orders are processed within 1–2 business days
Orders placed on weekends or public holidays are processed the next business day
Shipping Locations
We currently ship Australia-wide
International shipping may be added in the future
Shipping Costs
Free shipping on orders over A$50
Orders under A$50 are charged shipping based on weight at checkout
Delivery Timeframes
Standard delivery: 2–7 business days (depending on location)
Delivery times are estimates and may vary due to carrier delays
Packaging
All cards are securely packed using sleeves, top loaders, team bags, and protective packaging to ensure safe delivery.
🔁 Returns & Refunds Policy
Due to the collectible and condition-sensitive nature of trading cards, we do not accept returns or exchanges for change of mind.
Returns are accepted only if:
The item arrives damaged
The incorrect item was sent
An item is missing from your order
Return Conditions
You must contact us within 48 hours of delivery
Claims must include:
-
-
Order number
-
Clear photos of the item and packaging
-
Items must be returned in original condition
-
-
Sealed products cannot be returned once opened
-
Graded cards are final sale
If approved, we will offer:
A replacement (if available), or
A refund to the original payment method
Refunds are processed within 7 days of receiving and inspecting the returned item.
Return shipping costs are covered only if the error is ours.
This policy complies with Australian Consumer Law.
📬 Return Method
All returns must be approved before being sent back.
-
Contact us within 48 hours of delivery
-
Provide photos and order details
-
If approved, return instructions will be sent
-
Items must be returned within 7 days of approval
Returns sent without approval will not be accepted.
🃏 Card Condition Policy
All single cards are listed accurately to the best of our ability
Minor print imperfections are common in trading cards and are not considered defects
Please review card language, edition, and condition carefully before purchasing
🔐 Payments & Security
All payments are processed securely
We never store your payment details
Accepted payment methods are shown at checkout
📞 Customer Support
We’re here to help.
Email: business@cardstenstcg.com
Phone: +61 409 869 769
Support hours: Monday–Friday, 9am–5pm (AEST)
We aim to respond to all enquiries within 24 hours.