Shipping policy

📦 Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • During high-demand releases or sales events, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking details.

🚚 Shipping Locations

  • We currently ship Australia-wide.

  • International shipping may be offered in the future — stay tuned.

💰 Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Shipping method selected

Any applicable shipping fees will be clearly displayed before payment.

🔍 Tracking

All shipped orders include tracking.
Please allow up to 24 hours for tracking information to update once your order is dispatched.

🛡️ Packaging & Protection

We understand the value of trading cards. Every order is packed with care:

  • Cards are sleeved and top-loaded where applicable

  • Sealed products are securely boxed

  • Additional protective materials are used to prevent damage in transit

⚠️ Lost or Delayed Orders

If your order appears delayed or lost in transit:

  • Please contact us at business@cardstenstcg.com within 7 days of the expected delivery date

  • We will work with the courier to resolve the issue as quickly as possible

📬 Incorrect Address

Please ensure your shipping address is correct at checkout.
Cardstens TCG is not responsible for orders shipped to an incorrect address provided by the customer.

🔄 Returns & Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include clear photos of the damage and packaging

We will assess the issue and arrange a replacement or refund where appropriate.

📩 Contact Us

For any shipping questions or concerns, reach out to us at:
business@cardstenstcg.com