Refund policy

Returns & Refunds Policy

Due to the collectible and condition-sensitive nature of trading cards, we do not accept returns or exchanges for change of mind.

Returns are accepted only if:

• The item arrives damaged

• The incorrect item was sent

• An item is missing from your order

To be eligible, you must contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item and packaging

Important conditions:

• Items must be unused and in original condition

• Sealed products cannot be returned once opened

• Graded cards are final sale

If your claim is approved, we will offer:

• A replacement (if available), or

• A refund to your original payment method

Return shipping costs are covered only if the error is ours.

This policy complies with Australian Consumer Law and does not limit your rights under the law.

Contact business@cardstenstcg.com